FAQ's
How long does it take to process my order?
Orders are typically processed within 1 business day for in-stock items. Preorders will be processed closer to the estimated shipping date provided on the product page and in your order confirmation email.
How long does it take to receive my order?
Delivery times vary based on your location and the shipping option selected:
- Standard Shipping: Typically takes 2-8 business days after dispatch.
- Express Shipping: Typically takes 1-4 business days after dispatch.
What is the process for returns and refunds?
We offer returns and refunds within 30 days of delivery, provided the items are unused and in their original packaging.
- To initiate a return, please email us at help@gamedaylegends.com.au with your order number and reason for return.
- If the return is approved, we’ll provide a prepaid return label for eligible cases (e.g., wrong or damaged items).
- Once the returned item is received and inspected, a refund will be processed to your original payment method within 5-7 business days.
What is included in each set of coasters?
Each set includes four slate coasters, each depicting a unique, historic club goal.
Can I order a mix of teams in one set?
Our sets are currently prepackaged by team and include four unique goals from that team. We don’t offer mixed-team sets at this time.
How do I care for my slate coasters?
To keep your coasters looking great:
- Wipe them with a damp cloth to clean.
- Avoid submerging them in water for extended periods.
- Handle them carefully to prevent chipping or cracking.
How do I track my order?
Once your order ships, you’ll receive an email with a tracking link. If you haven’t received tracking information, check your spam folder or contact us at help@gamedaylegends.com.au
What should I do if I receive the wrong set?
If you’ve received the wrong coasters, please email us at help@gamedaylegends.com.au with a photo of the set you received and your order number. We’ll arrange a replacement as soon as possible.
Are these coasters suitable for hot and cold drinks?
Yes, our slate coasters are durable and can be used for both hot and cold drinks. They also feature a protective backing to prevent surface scratches.
Why do some engravings look lighter than others?
Each coaster is crafted from genuine slate, showcasing its own natural texture and character. Although not common, variations in stone texture and hardness may result in slight differences in engraving clarity.
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